Oracle Adds AI Agent to Textura to Help Sift Through Payment Issues

Oracle introduced {that a} new synthetic intelligence-based agent and generative AI capabilities now are embedded in Oracle Textura Payment Management Cloud Service. Obtainable to all Textura subcontractors within the U.S., the AI-powered assistant gives help to present payees solutions to widespread pay software questions. 

The AI agent is now a part of the Oracle Textura Intelligence module, which connects to various Oracle Cloud Infrastructure AI providers together with Oracle Language Service. The Oracle Cloud Infrastructure GenAI service could be configured to make use of a number of third-party massive language fashions, similar to from Cohere and Meta.

The AI agent’s capabilities are designed to cut back the necessity to contact Textura help and pace up navigation of the fee system. 

Based on Oracle, a subcontractor might ask the assistant “what’s the standing of my fee?” and it could then present a solution drawn from Textura’s information. The AI assistant would name up an inventory of the subcontractor’s tasks and ask which they have been referring to, then it might decide that the fee has not been launched as a consequence of lack of a signed compliance doc and mechanically present the wanted type to the subcontractor.

Oracle says the know-how can deal with generic questions on Textura documentation and extra complicated queries that embrace person particular data, calling on Textura datasets through inside software program interfaces. The AI agent can even notify customers of lacking data, similar to a doc requiring notarization and may begin a chat session when it detects a question wanted to be handed off to a name heart worker in a chat or name. 

“Subcontractors are important to challenge success however paying them shortly and accurately is a fancy course of. That is the explanation we created Textura and why so many contractors have adopted the answer,” mentioned Mike Antis, agency world vice chairman. “This enhancement helps enhance the expertise for the 200,000 subcontractors who log in to Textura every month, aiding them to shortly discover the solutions they should receives a commission and focus extra of their time on the job at hand.”

Textura was based in 2004 and helps automate funds amongst normal contractors, subcontractors and suppliers. Bought by Oracle in 2016, the corporate says it has processed over $1 trillion in development funds to subcontractors representing work on 120,000 tasks and funds to over 200,000 subcontractors for the reason that acquisition. Oracle says customers name Textura’s help greater than 11,000 occasions monthly on common.

Whereas the AI agent was designed to reply fundamental questions from subcontractors logging into Textura, Oracle says it could possibly additionally work together with the corporate’s different AI providers to retrieve complicated data. If subcontractors ask for the standing of a fee, the Generative AI service is invoked to semantically match the request with Oracle’s Fee AI agent. The AI agent is given the authenticated person ID and calls an on a Textura API to tug up the subcontractor’s tasks. The Generative AI service is then referred to as once more to compile a user-friendly response with an inventory of the tasks. The complete question includes a generative AI referring to an agent AI referring outcomes again to the generative AI. 

Answering questions and gathering data has emerged as a fertile floor for agent-based AI in development. Tech firm Trunk Instruments provides AI brokers to retrieve project documentation quickly from large sets of data. In an indication of shifting priorities inside the trade, lots of the recent layoffs at Autodesk have been a part of the corporate’s effort to advertise use and growth of AI and scale back the variety of customer-facing employees.